Get in Touch With Us

This page is for readers who want to reach the editorial team behind New Zealand Online Casinos. We answer questions about how we research casino sites, why a particular brand sits where it does in our rankings, and what the terms attached to an advertised offer actually mean in practice. We are an independent comparison site, not a casino operator, so the first thing worth knowing is which enquiries we can resolve and which need to go to the operator directly.

Email is the fastest way to reach the team

Write to us at [email protected]. A real person reads every message. We aim to reply within two working days, New Zealand time, though corrections involving bonus terms or licensing details sometimes take longer because we re-check the operator's published terms before we respond.

To get a useful answer first time, include:

• The casino name — for example LuckyDreams or VegasNow — so we look at the right set of terms.
• The page you were reading, and the exact wording you are asking about.
• What you are trying to work out — a wagering requirement, a withdrawal timeframe, a payment method, a currency question.
• Screenshots if you believe something we published no longer matches what the operator shows.

Please do not send us account numbers, passwords, copies of your ID or card details. We never need them, and we have no ability to access or act on any casino account.

What we can help with, and what we cannot

Enquiry	Who handles it
Questions about our reviews, ratings or ranking order	Our editorial team
Outdated bonus figures, expired offers, broken links	Our editorial team
Suggestions for sites or topics to cover	Our editorial team
A pending withdrawal or delayed payout	The casino's own support channel
Identity verification (KYC) documents and account checks	The casino directly
Bonus not credited, or wagering progress disputes	The casino, then its licensing authority
Self-exclusion or closing an account	The casino, plus NZ support services

We cannot release funds, unlock an account, override a bonus decision or speed up a payout. If an operator has not resolved your issue, the escalation route is its licensing authority — the licence details and complaints contact are usually published in the footer of the casino's own site.

Where our commercial relationships sit

We may earn a commission when a reader signs up through links on this site. That funds the research but does not buy a position. Ranking order and editorial ratings are set by the team against the same criteria for every brand, including ones that pay us nothing. If you think a review reads more favourably than the evidence supports, say so in an email — that is exactly the kind of message we want.

Common reasons readers write to us

The advertised welcome offer looks different now

Welcome packages change, and NZ-facing offers move more often than most. The figures we publish are drawn from the operators' own published terms on the date shown at the top of each review. If what you see on the casino's registration page differs, tell us the brand and the date and we will re-check.

Three examples of the kind of offer readers ask about most:

• LuckyDreams — our highest-rated listing at 10.0, with an advertised package of up to $10,000 plus 500 free spins. It earns the top slot on breadth: a large welcome structure paired with a wide game floor. The material conditions are the ones to read before you deposit — the maximum is a ceiling across staged deposits, not a single grant, and free spins typically carry their own wagering multiplier, expiry window and maximum cashout. The limitation worth naming: a headline that large means the full value is only reachable by depositing well beyond what most casual players would put in, and the wagering attached scales with it.
• VegasNow — rated 9.9, advertising up to $8,000 plus 500 free spins. It appears here because the spin allocation is generous relative to the cash match, which suits players who care more about pokies sessions than a large bankroll match. The trade-off is that spins are usually restricted to nominated titles at a fixed low stake value, so their headline count overstates their real-money worth, and unused spins expire on a rolling daily schedule at many operators.
• LetsLucky — also rated 9.9, with $4,500 plus 300 free spins. The smaller headline is the point: a more modest package is generally easier to clear, which matters if you intend to withdraw rather than chase a bonus. Its limitation is the flip side — if you are a higher-stakes player, the ceiling is reached quickly and there is less on the table than at the larger-package brands.

Other listings, including Just Casino, LuckyOnes, Lukki, Play FashionTV, Kingdom Casino, Betrepublic and 22bet, are compared in full on their own review pages. Note that 22bet advertises its welcome offer in euros or dollars (100% up to € / $ 122) rather than in NZD alone, so ask us if you want that explained before you deposit.

Money questions: costs, deposits and getting paid

The most frequent contact we get is about how the money side works, so here is the general shape of it. Taking part costs whatever you deposit — there is no membership fee at the casinos we list, and using this comparison site costs you nothing. A bonus is never free money: every advertised match requires your own deposit and carries wagering before a withdrawal is possible.

What to check with any operator before you fund an account:

1. Accepted methods for NZ players — card, bank transfer, e-wallets and prepaid vouchers are the usual categories. Availability varies by brand, so confirm on the cashier page rather than assuming.
2. Minimum and maximum deposit — and whether a minimum deposit is required to trigger the welcome offer at all.
3. Currency — whether the account can be held in NZD. If it cannot, expect a conversion cost on both the way in and the way out.
4. Fees — operator fees, plus anything your bank or card issuer adds for an overseas transaction.
5. Withdrawal limits — daily, weekly and monthly caps, and any separate maximum cashout applied to bonus winnings.
6. Processing time — internal approval plus the payment network's own timeframe. E-wallet payouts generally clear faster than bank transfers, but the approval step is what usually determines total wait.
7. KYC — identity and address documents are normally requested before a first withdrawal. Completing verification early is the single most effective way to avoid a delayed payout.

If a payout is slower than you expected, message the casino first with your verification status and the date you requested it. We are happy to explain how a term is worded, but only the operator can move the payment.

Questions about the games themselves

Readers also write asking what is actually on offer at the sites we list. Broadly, the floors break into:

• Online pokies — the largest category at every brand here, spanning classic three-reel machines, video slots with feature rounds, and progressive jackpots. RTP and volatility are published by the game provider; high-volatility titles pay less often for more, low-volatility ones the reverse.
• Table games — blackjack, roulette, baccarat and poker variants in RNG form. These frequently contribute far less toward wagering requirements than pokies do, sometimes nothing at all, which catches people out.
• Live dealer rooms — real croupiers streamed in real time, with blackjack, roulette and game-show formats. Stakes run wider than the RNG tables, and contribution toward bonus wagering is usually restricted.
• Instant win and specialty — scratch cards, crash and dice-style titles, generally a smaller shelf.

Which software providers appear, and how many titles sit in each category, differs by brand. We do not publish counts we cannot verify, so if you need an exact figure, check the operator's game lobby filters.

Sportsbook and other product lines

Several operators on our list run more than a casino. 22bet in particular is known as a combined sportsbook and casino brand, and a number of the others attach sports betting, virtual sports or esports markets to the same wallet. The practical differences matter: sports promotions usually carry their own separate terms, odds-based turnover requirements rather than game-weighted wagering, and different minimum-odds rules. A casino bonus generally cannot be cleared on sports markets and vice versa. If you intend to use both sides, read the two sets of terms as separate products, because that is how the operator treats them.

Legal standing, age and eligibility

You must be at least 18 to open an account or gamble at any site we cover. The casinos listed here are offshore operators, licensed in overseas jurisdictions rather than in New Zealand. New Zealand law does not prohibit residents from playing at overseas-based online casinos, but it does mean your consumer protection comes from the operator's licensing authority abroad, not from a domestic regulator.

What that means for you in practice:

• Check the licence and licence number in the casino's footer, and follow the verification link to the regulator's register before depositing.
• Complaints escalate to that overseas authority, and timeframes can be long.
• Accounts are personal — one per person, in your own name, with payment methods in your own name too. Mismatches are the most common cause of a blocked withdrawal.
• Tax treatment of gambling winnings for individuals in New Zealand differs from business income; if you are unsure of your position, take independent advice rather than relying on a comparison site.

Readers researching operators that sit outside particular self-exclusion schemes often want the background first — our overview of casinos operating outside GamStop sets out how those sites differ and what to weigh up.

If you need support with your gambling

If gambling has stopped being entertainment, please do not email us and wait. In New Zealand, free and confidential help is available through the Gambling Helpline, and support services operate nationwide. Every licensed operator we list is expected to provide responsible-gambling tools in the account settings: deposit and loss limits, session reminders, time-outs and self-exclusion. Those tools take effect immediately and cannot be reversed by our team.

If you tell us in a message that you are seeking support, we will point you toward NZ services and, where you ask, remove you from any mailing list we hold. We will not follow up with promotional content.

Corrections, partnerships and press

Corrections take priority in our inbox. If a bonus figure, payment method or licensing detail on this site is wrong or out of date, tell us and we will check it against the operator's own published information and update or remove it. Our pages carry a fact-check date so you can see how current the research is.

Commercial and partnership enquiries are welcome at the same address — please introduce your organisation and outline the proposal. To be clear about the boundary: we will discuss placement and advertising, and we will not discuss editorial ratings or ranking positions as part of any commercial conversation. Media and press enquiries should mention a deadline so we can prioritise accordingly.

Before you write

A quick self-check saves everyone time. If your question is about a specific account, deposit or payout, the operator's live chat will answer it faster than we can. If your question is about how an offer works, how we compare brands, or whether something we published is accurate, we are the right people. Either way, send the brand name and the detail you are stuck on to [email protected], and we will come back to you.

Fact-checked by {{ author }} on Sep 21, 2026. Terms, offers and availability change — always confirm the current conditions on the operator's own site before you deposit.